Terms of service

Terms and Conditions of Sale

These T&Cs govern the contractual relationship between NEPHE Sàrl, Les Foyards 46, 2300 La Chaux-de-Fonds (Switzerland), UID CHE-293.768.911, VAT No. CHE-293.768.911 VAT, and any buyer placing an order on nephe.ch.

Products

NEPHE offers Swiss Designed hockey sticks, designed in Switzerland. Product features are described on each product page. NEPHE reserves the right to modify its catalog at any time.

Prices

Prices are stated in Swiss francs (CHF), including 8.1% Swiss VAT. Shipping costs are charged in addition and shown at checkout; for deliveries within Switzerland, they also include 8.1% VAT. For deliveries outside Switzerland, no Swiss VAT is charged (VAT-exempt export); customs duties, import taxes and any fees in the destination country are paid by the buyer. NEPHE reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of order.

Order

Any order implies acceptance of these T&Cs. The order is confirmed after payment validation. NEPHE reserves the right to refuse an order in case of insufficient stock or doubt about the customer's solvency.

Payment

Payment is due immediately upon ordering. Payments are secured via Shopify Payments. NEPHE accepts major credit and debit cards.

Delivery

Delivery across Switzerland in 1 to 3 business days. Lead times start from payment confirmation.

Shipping outside Switzerland is available to the countries offered at checkout. Shipping costs are shown at checkout, before the order is confirmed. These shipments are charged without Swiss VAT (export). Customs duties, import taxes and any fees in the destination country are paid by the recipient.

Warranty

NEPHE products are covered by the legal warranty against manufacturing defects. This warranty does not cover damage caused by normal or improper use of the product (breakage during play). The full warranty terms, what's covered, the exclusions, and how to make a claim are detailed on the Warranty conditions page.

Applicable law

These T&Cs are subject to Swiss law. Any dispute will be submitted to the competent jurisdiction of the canton of Neuchâtel.